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Managing Stress:
Tips for Emergency and Disaster Response Workers

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SAMHSA Resources At-A-Glance

Information Clearinghouses

National Mental Health Information Center (NMHIC)
P.O. Box 42557, Washington, DC 20015
(800) 789-2647 (English and Español)
(866) 889-2647 (TDD)
mentalhealth.samhsa.gov

National Clearinghouse for Alcohol and Drug Information (NCADI)

P.O. Box 2345, Rockville, MD 20847-2345
(800) 729-6686 (English and Español)
(800) 487-4889 (TDD)
ncadi.samhsa.gov

Treatment Locators

Mental Health Services Locator
(800) 789-2647 (English and Español)
(866) 889-2647 (TDD)
mentalhealth.samhsa.gov/databases

Substance Abuse Treatment Facility Locator
(800) 662-HELP (4357) (Toll-Free, 24-Hour English and Español
Treatment Referral Service)
(800) 487-4889 (TDD)
www.findtreatment.samhsa.gov

Hotlines

National Suicide Prevention Lifeline
(800) 273-TALK (8255)
(800) 799-4889 (TDD)

SAMHSA National Helpline
(800) 662-HELP (4357) (English and Español)
(800) 487-4889 (TDD)

Workplace Helpline
(800) WORKPLACE (967-5752)
www.workplace.samhsa.gov/helpline/helpline.htm

WHAT YOU SHOULD KNOW

As a professional or volunteer working in a disaster relief situation, you are
exposed to very stressful events for a period of time. Be aware of how these
events can affect you personally. Monitor you own physical and mental
health. Know the signs of stress in yourself and your coworkers. Know how
to relieve stress. And know when to get help.

SIGNS OF STRESS

Behavioral Changes:

  • Increase or decrease in activity level.
  • Increased alcohol or tobacco use.
  • Difficulty expressing yourself or understanding others.
  • Irritability, outbursts of anger, frequent arguments.
  • Inability to rest or relax.
  • Decline in job performance.
  • Frequent crying.
  • Excessive worry.
  • Becoming accident-prone.

Physical Changes:

  • Nausea or diarrhea.
  • Headaches and other pains.
  • Visual disturbances.
  • Weight gain or loss.
  • Sweating or chills.
  • Tremors or muscle twitching.
  • Being easily startled.




Psychological/Emotional Changes:

  • Feeling heroic, euphoric, or invulnerable.
  • Anxiety or fear.
  • Depression.
  • Guilt.
  • Apathy.
  • Grief.

Thinking Changes:

  • Memory problems.
  • Disorientation and confusion.
  • Slow thought processes; lack of concentration.
  • Difficulty setting priorities or making decisions.

Social Changes:

  • Isolation.
  • Blaming.
  • Difficulty in giving or accepting support or help.
  • Inability to experience pleasure or have fun.

WHAT YOU CAN DO

You can manage and alleviate your stress by taking care of yourself while
you are helping others. The quality of service you give others depends on
you keeping yourself healthy.

SIGNS OF STRESS

Manage Your Workload:

  • Set your task priorities with
    realistic work plans.
  • Recognize that “waiting” and “not
    having enough to do” alternate
    with being “overwhelmed.”

Balance Your Lifestyle:

  • Eat healthy foods and drink water.
  • Avoid excessive caffeine, alcohol,
    and tobacco.
  • Set adequate sleep and rest.
  • Get physical exercise.
  • Talk to your family and friends
    frequently.



Stress-Reduction Strategies:

  • Reduce physical tension
    frequently by methods that work
    for you—take deep breaths,
    gentle stretching, meditation,
    wash face and hands, use
    relaxation techniques.
  • Pace self between low- and highstress
    activities.
  • Use time off to “decompress” and
    “recharge batteries”—get a good
    meal, read, listen to music, take a
    bath, and talk to family.
  • Talk about your feelings to
    coworkers at appropriate times.

Self-Awareness:

  • Recognize and heed early
    warning signs of stress.
  • Accept that you may not be able
    to self-access problematic stress
    reactions.
  • Recognize that over-identifi cation
    with or feeling overwhelmed by
    victims and families grief and
    trauma may signal a need for
    support and consultation.
  • Understand the differences
    between professional helping
    relationships and friendships to
    help maintain appropriate roles
    and boundaries.
  • Examine personal prejudices and
    cultural stereotypes.
  • Recognize when your own
    experience with trauma or your
    own personal history interferes
    with effectiveness.
  • Be aware of your personal
    vulnerabilities and emotional
    reactions and the importance of
    team and supervisor support.

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