Managing Stress:
Tips for Emergency and
Disaster Response Workers
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SAMHSA Resources At-A-Glance
Information Clearinghouses
National Mental Health Information Center (NMHIC)
P.O. Box 42557, Washington, DC 20015
(800) 789-2647 (English and Español)
(866) 889-2647 (TDD)
mentalhealth.samhsa.gov
National Clearinghouse for Alcohol and Drug Information (NCADI)
P.O. Box 2345, Rockville, MD 20847-2345
(800) 729-6686 (English and Español)
(800) 487-4889 (TDD)
ncadi.samhsa.gov
Treatment Locators
Mental Health Services Locator
(800) 789-2647 (English and Español)
(866) 889-2647 (TDD)
mentalhealth.samhsa.gov/databases
Substance Abuse Treatment Facility Locator
(800) 662-HELP (4357) (Toll-Free, 24-Hour English and Español
Treatment Referral Service)
(800) 487-4889 (TDD)
www.findtreatment.samhsa.gov
Hotlines
National Suicide Prevention Lifeline
(800) 273-TALK (8255)
(800) 799-4889 (TDD)
SAMHSA National Helpline
(800) 662-HELP (4357) (English and Español)
(800) 487-4889 (TDD)
Workplace Helpline
(800) WORKPLACE (967-5752)
www.workplace.samhsa.gov/helpline/helpline.htm
WHAT YOU SHOULD KNOW
As a professional or volunteer working in a disaster relief situation, you are
exposed to very stressful events for a period of time. Be aware of how these
events can affect you personally. Monitor you own physical and mental
health. Know the signs of stress in yourself and your coworkers. Know how
to relieve stress. And know when to get help.
SIGNS OF STRESS
Behavioral Changes:
- Increase or decrease in activity
level.
- Increased alcohol or tobacco use.
- Difficulty expressing yourself or
understanding others.
- Irritability, outbursts of anger,
frequent arguments.
- Inability to rest or relax.
- Decline in job performance.
- Frequent crying.
- Excessive worry.
- Becoming accident-prone.
Physical Changes:
- Nausea or diarrhea.
- Headaches and other pains.
- Visual disturbances.
- Weight gain or loss.
- Sweating or chills.
- Tremors or muscle twitching.
- Being easily startled.
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Psychological/Emotional Changes:
- Feeling heroic, euphoric, or
invulnerable.
- Anxiety or fear.
- Depression.
- Guilt.
- Apathy.
- Grief.
Thinking Changes:
- Memory problems.
- Disorientation and confusion.
- Slow thought processes; lack of
concentration.
- Difficulty setting priorities or
making decisions.
Social Changes:
- Isolation.
- Blaming.
- Difficulty in giving or accepting
support or help.
- Inability to experience pleasure or
have fun.
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WHAT YOU CAN DO
You can manage and alleviate your stress by taking care of yourself while
you are helping others. The quality of service you give others depends on
you keeping yourself healthy.
SIGNS OF STRESS
Manage Your Workload:
- Set your task priorities with
realistic work plans.
- Recognize that “waiting” and “not
having enough to do” alternate
with being “overwhelmed.”
Balance Your Lifestyle:
- Eat healthy foods and drink water.
- Avoid excessive caffeine, alcohol,
and tobacco.
- Set adequate sleep and rest.
- Get physical exercise.
- Talk to your family and friends
frequently.
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Stress-Reduction Strategies:
- Reduce physical tension
frequently by methods that work
for you—take deep breaths,
gentle stretching, meditation,
wash face and hands, use
relaxation techniques.
- Pace self between low- and highstress
activities.
- Use time off to “decompress” and
“recharge batteries”—get a good
meal, read, listen to music, take a
bath, and talk to family.
- Talk about your feelings to
coworkers at appropriate times.
Self-Awareness:
- Recognize and heed early
warning signs of stress.
- Accept that you may not be able
to self-access problematic stress
reactions.
- Recognize that over-identifi cation
with or feeling overwhelmed by
victims and families grief and
trauma may signal a need for
support and consultation.
- Understand the differences
between professional helping
relationships and friendships to
help maintain appropriate roles
and boundaries.
- Examine personal prejudices and
cultural stereotypes.
- Recognize when your own
experience with trauma or your
own personal history interferes
with effectiveness.
- Be aware of your personal
vulnerabilities and emotional
reactions and the importance of
team and supervisor support.
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