Developing Cultural Competence in Disaster Mental Health Programs:
Guiding Principles and Recommendations
Appendix D:
Sources of Assistance and Information
FEDERAL GOVERNMENT ORGANIZATIONS AND RESOURCES
Federal Emergency Management Agency (FEMA)
FEMA coordinates with other State and Federal agencies to respond to presidentially
declared disasters. It provides disaster assistance for individuals, businesses
(through the Small Business Administration), and communities (through the Robert
T. Stafford Disaster Relief and Emergency Assistance Act).
Federal Emergency Management Agency
Human Services Division
500 C Street, SW
Washington, DC 20472
Phone: 202-566-1600
www.fema.gov
Center for Mental Health Services (CMHS), Substance Abuse and Mental
Health Services Administration (SAMHSA)
Through an interagency agreement with FEMA, CMHS provides consultation and technical
assistance for the Crisis Counseling Assistance and Training Program. Publications
and videotapes on disaster human response are available through SAMHSA’s
National Mental Health Information Center.
Center for Mental Health Services
Emergency Mental Health and Traumatic Stress Services Branch
5600 Fishers Lane
Room 17C-20
Rockville, MD 20857
Phone: 301-443-4735
Fax: 301-443-8040
www.samhsa.gov
SAMHSA’s National Mental Health Information Center
P.O. Box 42557
Washington, DC 20015
Phone: 1-800-789-2647
Fax: 240-221-4295
TDD: 1-866-889-2647
www.mentalhealth.samhsa.gov/
Federal Communications Commission (FCC)
445 12th Street, SW
Washington, DC 20554
Phone: 202-418-1771 or 1-888-225-5322
TTY: 202-418-2520 or 1-888-835-5322
Fax: 202-418-0710 or 1-866-418-0232
www.fcc.gov
Health Resources and Services Administration (HRSA)
Office of Minority Health
5600 Fishers Lane
Room 14-48
Rockville, MD 20857
Phone: 301-443-3376 or 1-888-275-4772
www.hrsa.gov
Indian Health Service (IHS)
Office of Public Health
The Reyes Building
801 Thompson Avenue
Suite 400
Rockville, MD 20852-1627
Phone: 301-443-3024
www.ihs.gov
National Institute on Deafness and Other Communication Disorders (NIDCD)
31 Center Drive
MSC 2320
Bethesda, MD 20892
Phone: 301-496-7243
www.nidcd.nih.gov
NIDCD Information Clearinghouse
1 Communication Avenue
Bethesda, MD 20892
Phone: 1-800-241-1044
TTY: 1-800-241-1055
www.nidcd.nih.gov
Office for Civil Rights
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F
Hubert H. Humphrey Building
Washington, DC 20201
Phone: 202-619-0257 or 1-877-696-6775
www.hhs.gov/ocr
Office of Public Health and Science
U.S. Office of Minority Health Resource Center
U.S. Department of Health and Human Services
P.O. Box 37337
Washington, DC 20013-7337
Phone: 301-443-5084 or 1-800-444-6472
Fax: 301-251-2160
www.omhrc.gov
Rural Information Center Health Service
National Agricultural Library
10301 Baltimore Avenue
Room 304
Beltsville, MD 20705-2351
Phone: 301-504-5547 or 1-800-633-7701
Fax: 301-504-5181
TDD/TTY: 301-504-6856
www.nal.usda.gov/ric
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NATIONAL ORGANIZATIONS
American Red Cross (ARC)
ARC has chapters in most large cities and a State chapter in each capital city.
Every local Red Cross chapter is charged with readiness and response responsibilities
in collaboration with its disaster partners. Disaster services include preparedness
training, community education, mitigation, and response. ARC chapters help families
with immediate basic needs (food, clothing, and shelter) and provide supportive
services and longer-term interventions. Contact the local chapter for assistance
or the chapter in your State capital.
American Red Cross National Headquarters
2025 E Street, NW
Washington, DC 20006
Phone: 202-737-8300 General Information
Phone: 202-303-4498 Public Inquiry
Phone: 703-206-7460 Disaster Services
www.redcross.org
PROFESSIONAL PRIVATE-SECTOR ORGANIZATIONS AND RESOURCES
African American Mental Health Research Center
Institute for Social Research
University of Michigan
426 Thompson
Room 5118
Ann Arbor, MI 48106
Phone: 734-763-0045
Fax: 734-763-0044
http://rcgd.isr.umich.edu/prba
American Psychological Association
750 First Street, NE
Washington, DC 20002-4242
Phone: 202-336-5510 or 1-800-374-2721
TDD/TTY: 202-336-6123
www.apa.org
Cross Cultural Health Care Program
270 S. Hanford Street
Suite 100
Seattle, WA 98134
Phone: 206-860-0329
Fax: 206-860-0334
www.xculture.org
National Alliance for Hispanic Health
1501 16th Street, NW
Washington, DC 20036
Phone: 202-387-5000
www.hispanichealth.org
National Asian American and Pacific Islander Mental Health Association
1215 19th Street
Suite A
Denver, CO 80202
Phone: 303-298-7910
Fax: 303-298-8180
www.naapimha.org
National Association for Rural Mental Health
3700 W. Division Street
Suite 105
St. Cloud, MN 56301
Phone: 320-202-1820
Fax: 320-202-1833
www.narmh.org
National Association of Social Workers
750 First Street, NE
Suite 700
Washington, DC 20002-4241
Phone: 202-408-8600 or 1-800-638-8799
www.naswdc.org
National Center for American Indian and Alaska Native Mental Health
Research
University of Colorado Health Sciences Center
Department of Psychiatry, North Pavilion
4455 E. 12th Avenue
Campus Box A011-13
Denver, CO 80220
Phone: 303-724-1414
Fax: 303-724-1474
www.uchsc.edu/ai/ncaianmhr
National Center for Cultural Competence
Georgetown University Center for Child and Human Development
3307 M Street, NW
Suite 401
Washington, DC 20007-3935
Phone: 202-687-8635 or 1-800-788-2066
Fax: 202-687-8899
TTY: 202-687-5503
http://gucchd.georgetown.edu
National Indian Health Board
101 Constitution Avenue, NW
Suite 8-B09
Washington, DC 20001
Phone: 202-742-4262
Fax: 202-742-4285
www.nihb.org
National MultiCultural Institute
3000 Connecticut Avenue, NW
Suite 438
Washington, DC 20008-2556
Phone: 202-483-0700
Fax: 202-483-5233
www.nmci.org
National Rural Health Association
One West Armour Boulevard
Suite 203
Kansas City, MO 64111-2087
Phone: 816-756-3140
www.nrharural.org
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STATE AND LOCAL GOVERNMENT AGENCIES
Departments of Mental Health
Contact the State agency responsible for mental health services. A State disaster
mental health coordinator may be designated to manage the Crisis Counseling
Program. The main office will be located in your State’s capital city.
Emergency Services
The emergency services agency is the lead agency delegated by the State’s
governor to carry out day-to-day emergency management responsibilities. Contact
the Office of Emergency Services in your capital city.
UNIVERSITY AND MEDICAL UNIVERSITIES
Academic practitioners with general training in stress, coping, and counseling
often express interest in offering assistance to communities that have experienced
a disaster. Undergraduate and graduate students are usually very interested
in serving as crisis counselors. Caution is advised to ensure that survivors
are treated appropriately and not enlisted into research studies or given treatments
designed for traditional psychiatric disorders. Contact your local university’s
departments of psychiatry, psychology, or social work.
RELIGIOUS ORGANIZATIONS
Churches, synagogues, other faith-based organizations, and interfaith organizations
are valuable resources for identifying and serving disaster survivors. Often,
they are the most productive and rapid responders for immediate basic needs.
Most denominations have some kind of disaster relief program. Contact the district
office for major denominations in your area.
MEDIA
Television, radio, and newspapers can provide a list of resources and supports
in major disasters.
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VOLUNTARY ORGANIZATIONS
The National Voluntary Organizations Active in Disasters (NVOAD) has made
disaster response a priority. Member organizations provide effective services
and avoid service duplication by coordinating response efforts. Member organizations
include:
- Adventist Community Services (ACS)
- American Red Cross (ARC)
- American Relay League, Inc. (ARL)
- AMURT (Ananda Marga Universal Relief Team)
- Catholic Charities USA (CC)
- Christian Disaster Response, AECCGC
- Christian Reformed World Relief Committee (CRWRC)
- Church of the Brethren (CB)
- Church World Service (CWS)
- The Episcopal Church (EC)
- Friends Disaster Service (FDS)
- Inter-Lutheran Disaster Response (ILDR)
- Mennonite Disaster Service (MDS)
- Nazarene Disaster Response (NDR)
- The Phoenix Society (PS)
- The Points of Light Foundation (PLF)
- Presbyterian Church, USA (PC)
- REACT International, Inc. (REACT)
- The Salvation Army (SA)
- Second Harvest National Network of Food Banks (SHNNFB)
- Society of St. Vincent de Paul (SSVP)
- Southern Baptist Convention (SBC)
- United Methodist Church Committee of Relief (UMCOR)
- Volunteers of America (VOA)
- World Vision (WV)
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ADDITIONAL RESOURCES
Building Cultural Competence: A Blueprint for Action
Washington State Department of Health
Maternal and Child Health Community and Family Health
New Market Industrial Campus, Building #7
P.O. Box 47880
Olympia, WA 98504-7880
Phone: 360-236-3504 or 206-389-3052
Fax: 360-586-7868
The Diversity Journal
Harvard Pilgrim Health Care
Office of Diversity
Brookline, MA 02146-7229
Phone: 617-730-7710
Fax: 617-730-4695
A Practical Guide for the Assessment of Cultural Competence in
Children’s Mental Health Organizations
The Technical Assistance Center for the Evaluation of Children’s Mental
Health System
Judge Baker Children’s Center
295 Longwood Avenue
Boston, MA 02115
Phone: 617-232-8390
Fax: 617-232-4125
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