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This Web site is a component of the SAMHSA Health Information Network. |
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Table 8.2. The "downpayment" set of common measures
Administrative Data-Based
Process of Care Measures
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• Identification
• Initiation of treatment
• Engagement
in treatment
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Consumer Survey-Based
Perception of Care Measures
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Quality/Appropriateness of Treatment/Services
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• My calls were returned within 24 hours.
• When I needed services
right away, I was able to see someone as soon as I wanted.
• The people
I went to for services spent enough time with me.
• I helped to develop
my treatment/service goals.
• The people I went to for services were
sensitive to my cultural background (race, religion, language, sexual orientation,
etc.).
• I was given information about different services that were
available to me.
• I was given enough information to effectively handle
my condition.
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Perceived Outcomes of Treatment/Services
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• My symptoms are not bothering me as much.
• I am better able
to cope when things go wrong.
• I am better able to accomplish the things
I want to do.
• I am less likely to use alcohol and other drugs.
• I am doing better in work/school.
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